Code of Practice

Our commitment to student wellbeing and support.

The Code of Practice at NZSVET

At NZSVET, we are fully committed to providing a safe, respectful, and inclusive learning environment for all learners—both domestic and international. As part of this commitment, we uphold the standards outlined in the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

The Code of Practice outlines our responsibility to ākonga (students) throughout their studies with us. Our goal is to ensure you are well-informed, feel safe, and are fully supported and cared for during your time here.

We believe we are successfully meeting the goals of the Code when:

You feel safe—both physically and emotionally
You are treated with dignity and respect
You receive the academic and personal support you need
You are connected to social, academic, and cultural communities
Your voice is heard in decisions that affect your student experience

Download the NZQA Code of Practice

Download the 2024 Code of Practice Self-Review

For a guide on understanding the code: A Guide for New Zealand Tertiary Students - NZQA.

How We Deliver on These Commitments

Our systems, processes, and student support services are designed to put these principles into practice every day. We are committed to:

Continuously reviewing and improving our support services
Ensuring our practices reflect the needs and experiences of our learners
Involving you—our students—in shaping and enhancing the learning environment

Together, we aim to ensure that your time at NZSVET is not only academically enriching but also personally empowering.

Student learning about the code of practice

What is the Code of Practice?

The Code of Practice sets out the responsibilities of New Zealand education providers in caring for tertiary and international learners. Commonly referred to as pastoral care, it ensures that students are:

Well informed about their rights and entitlements
Properly supported during their studies
Protected from harm and exploitation

All registered New Zealand tertiary institutions, including NZSVET, must comply with this Code.

Learn more by watching the official NZQA Know the Code videos.

What to Do if Something Goes Wrong

If you have concerns about how you are being treated by NZSVET or one of our agents, you have the right to make a complaint. The Code of Practice outlines a clear process for addressing and resolving student concerns.

Step 1: Talk to NZSVET First

We recommend speaking with our Student Support Team. They can provide confidential advice, support, and help guide you through the complaint process.

Step 2: Use Our Internal Complaints Process

If the issue is not resolved through informal support, you can initiate a formal complaint through our official process. For more information, please visit our How to Make a Complaint page.